Event 2 - Interactive Airport Experience by Jonathan Moore
General Run-Through:
The exhibit began with a lady at the front desk who checked our IDs and admitted us through the entrance. Then another worker scanned us for any metal objects while we put our backpacks on a detector belt.Once we finished, another worker gave us our baggage and a sticker, and we moved on to the next station, the airplane.
We got inside the plane and promptly exited after our "flight" ended, and we were led to our final station. Here, we were confronted by a worker who surveyed us about our experience with the airline and whether we would recommend it to others. This was the conclusion of the exhibit.
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| Left Box: Airplane, Middle: Some kind of announcement robot, Right (background): surveyor, Far Right: Baggage Check |
The Idea:
The most significant aspect of this exhibit, however, was the specific interactions with each worker. For instance, the first worker checked my ID's, but as she was doing so, she kept glaring at me and sighing. When I was getting my backpack checked, the worker thrust a block with some lever on it and waited expectantly. Being confused, I asked him what it was and what I was supposed to do but he just got upset and waited. After I touched it, he gave me a sticker that said "Do not Use." Finally, during the survey, no matter what I said, she just wrote "yes," so that the survey read that I was extremely satisfied with the service.I think Moore used the robotics in order to represent how airlines can do whatever they want and say whatever they want. I think it serves as a statement to how airlines need to be kept in check on how they run their service. It also happened right after the incident with the passenger being dragged off of a United Airlines flight.
In the end, it was a very interesting and thought-provoking, and I enjoyed the experience (although it was indeed a little frustrating).
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